Online Society Helpdesk

Centralized tracking of Complaints, Suggestions and Requests

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  • online-society-complaint
  • online-society-complaint

Online Complaint and Suggestion Box for Residents

Easy to raise and track complaints

  • Available on both website and App
  • Raise complaints about own flat or common areas
  • Full visibility of the progress on the complaint
  • Auto-escalation of complaints that exceed SLA
  • Provide rating on the complaint resolution process and result
  • Notify members via SMS/email or app notifications
online-portal-for-resident-requests

Online Portal for Resident's requests

Move from paper to online processing of resident's request

  • Available on both website and App
  • Online submission of requests like No Objection Certificates, No Dues Certificates, Address Proof Letters, Move Out Letters etc.
  • Online checklist available for each request type
  • Auto-escalation of requests that exceed SLA
  • Full visibility of the progress on the request
  • Notify members via SMS/email or app notifications
fully-functional-admin-console

Fully-functional Admin Console

Single console to professionally process complaints, suggestions and requests

  • Provide role-based access with 5+ admin roles available
  • Easily configure the resolution process
  • Define Business Hours for SLA calculation of each complaint category
  • Define Service Level Agreements (SLAs) for each complaint category in terms of business hours to resolve
  • Create an escalation matrix up to 3 levels for each category of complaint